Prepare common problems with 2-Step Verification

Lost or stolen telephone

Nosotros recommend yous:

  • Sign out of the lost or stolen phone.
  • Change your Google Account countersign.

You take several ways you tin can become back into your business relationship, depending on your circumstances.

Use fill-in options

If yous've lost access to your main phone, you can verify information technology's you with:

  • Another phone signed in to your Google Account.
  • Another phone number you lot've added in the 2-Step Verification section of your Google Account.
  • A fill-in code you previously saved.
  • A security key you've added in the 2-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box adjacent to "Don't ask once again on this computer," you might be able to sign in from that device without a second verification footstep. Afterwards you sign in to your Google Account, you can manage your verification methods.

Become a new phone from your carrier

If you lose your telephone, yous tin ask your carrier to transfer your telephone number to a new phone or SIM menu.

Recover your account

My security cardinal was lost or stolen

Cull the correct steps to get back into your business relationship, based on if you lot set another second stride, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered figurer where you chose not to be asked for a verification code

Important: If you added Avant-garde Protection to your account, you can only use a backup security key. If you don't have a backup security fundamental, follow the steps to recover your account.

If y'all have another second step

  1. Sign in to your Google Account with your password and your other second pace.
  2. Follow the steps to remove the lost central from your account.
  3. Get a new security key. You may desire to get an extra key you can proceed in a safe place.
  4. Add the new primal to your account.

If you don't have another 2d step or forgot your password

Important: 2-Step Verification requires an extra step to prove yous own an account. Because of this added security, it can take  3-five business days for Google to make certain it'south you lot.

Follow the steps to recover your account. You'll exist asked questions to confirm y'all own the  business relationship.
Use these tips to reply as all-time you can.

  1. You may be asked:

    1. To enter an e-mail accost or phone number where y'all tin exist reached.
    2. To enter a code sent to your email address or phone number. This lawmaking helps brand sure you can access that email address or phone number.

Require a security key as your 2nd step

If you turn on 2-Stride Verification and sign in on an eligible phone, yous can get Google prompts. To make a security key your required 2nd step, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, you can revoke them and get new ones.

  1. Go to the two-Footstep Verification section of your Google Account.
  2. Select Show codes.
  3. Select Get new codes.

You didn't get a verification lawmaking

  • You might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something dissimilar nearly how you sign in, like your location, you might not exist able to become a verification code through text message.
  • If a text message with a verification code was sent to your telephone, make sure your service plan and mobile device supports text message delivery.
    • Delivery speed and availability may vary past location and service provider.
  • Make certain you have adequate net connection when you attempt to get your codes.
  • If you lot get a voice phone call with a verification lawmaking sent to your telephone, you get a voicemail if:
    • Yous can't answer the call.
    • You lot don't have an adequate internet connection.

Tip: If you requested multiple verification codes, only the newest one works.

My Google Authenticator codes don't work

Information technology may be because the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, become to the principal menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync at present.

On the next screen, the app confirms the time has been synced. You should exist able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device's Date & Fourth dimension settings.

An app doesn't work after you plough on ii-Stride Verification

When you turn on 2-Stride Verification, you may need to sign in to some apps again.

Tip: If you tin't sign in to an app after you add 2-Step Verification, you may need to apply an App Countersign.

Why you shouldn't utilize Google Voice to get verification codes

If you lot use Google Vocalisation to get verification codes, you lot could lock yourself out of your account.

For example, if y'all sign out of your Google Vocalism app, you might need a verification code to become back in. But, because information technology's sent to your Google Vocalisation, yous tin't go the code.

Work, schoolhouse, or other arrangement accounts

If y'all use an business relationship through your piece of work, school, or other group that'south protected by 2-Step Verification, and you can't sign in, you can:

  • Use backup options.
  • Contact your administrator.

Link to set up up 2-Stride Verification

Contact your admin.

You can't utilize a 2nd footstep to sign in

Use a device you lot marked every bit trusted and go to account recovery.

I can't sign in to my fill-in phone with text letters

This tin can happen when there's something different about how you sign in, like your location. You may need to move to your primary telephone, or some other trusted device, to sign in to your backup phone.

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